Trust starts with clear terms
Cancellation and refund policy
Eligibility, exclusions, custom projects, and payment disputes.
1. Cancelling
Requests are made through the client area or specified channel before renewal. Deleting files, not using the service, or stopping payment is not cancellation.
2. Eligibility
A refund period or guarantee applies only when expressly shown at purchase. Any refund accounts for performed work and unrecoverable costs, subject to mandatory law.
3. Common exclusions
Where law permits after performance: domains, licences, IPs, setup, payment fees, completed custom work, professional time, and abused or consumed services.
4. Development
Payments follow proposal milestones. On cancellation, completed work and external commitments remain payable; any genuine excess is settled.
5. Method and currency
Eligible refunds use the original method where possible. Exchange differences and third-party fees not received by Hostazi are excluded unless law requires otherwise.
6. Chargebacks
Clients should contact Hostazi first to identify the transaction. An unresolved chargeback may suspend related services to prevent further loss without removing statutory rights.
Official references
